Returns & Exchanges
At Premiere Online Vape Shop, we strive for complete satisfaction with every purchase; however, due to the nature of vapor products, we offer a 30-day return policy on unopened merchandise and manufacturer defects. Please ensure all original packaging is retained to facilitate a smooth exchange or refund process.
Initiate a Request
Contact our support team via email with your order number and a brief explanation of the issue to receive a Return Merchandise Authorization (RMA) number.
Prepare Your Package
Securely pack the unused items in their original retail packaging, ensuring the RMA number is clearly written on the outside of the shipping box.
Ship the Items
Send your package to our returns processing center using a trackable shipping method to protect against loss or damage during transit.
Inspection and Refund
Once our technicians verify the condition of the returned goods, your refund or exchange will be processed within 5-7 business days to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing